Cancellation Policy:

I understand that things come up and plans need to change. If you need to cancel or reschedule an appointment, please take note of the following:

  • Cancellations made more than 12 hours before the scheduled appointment will not incur any charges.

  • Cancellations made 4-12 hours in advance will be charged 25% of the appointment fee.

  • Cancellations made less than 4 hours in advance will be charged 50% of the appointment fee. (May be reduced to 25% at therapists discretion)

  • No shows (the appointment was not cancelled and the client did not show up for the appointment) will be charged 50% of the appointment fee.

Do not call for cancellations. Cancellations must be made via the Acuity:Scheduling link.

The card used to reserve the appointment will be charged the cancellation fee.

Minors Policy:

I do work with children 5 years of age and up.

Children under the age of 15 years old can receive and hour-long session at a reduced rate of $75.

Please note: In case of cancellations, the cancellation fee is still based off of the regular/adult rate not the reduced/minor pricing.

Children under the age of 17 years old must have a parent or guardian present in the treatment room throughout the entirety of the session.

Misconduct Policy:

Healing Arts with Heather is a legitimate public business and I am a professional licensed massage therapist. In my business and in my treatment space, I have a zero-tolerance policy for misconduct. Misconduct refers to damaging, inappropriate or unlawful behavior which violates personal boundaries and/or ethical standards. This includes theft, property damage and harassment.

Sexual misconduct and harassment will not be tolerated to any degree. This includes any verbal or physical behavior of a sexual nature. I will not tolerate inappropriate requests, suggestive language, sharing of sexual personal information, inappropriate jokes or any attempts to cross professional and personal boundaries.

If this policy is violated, the session will come to an end immediately, the client will be asked to leave, the card on file will be charged fully for the session and the client will no longer be allowed to schedule appointments.